The Practice is currently receiving daily updates from NHS England on the current pandemic and we will follow all guidance set by them. Excellent advice is available on the NHS Wesbite: 

Following guidance from NHS England in light of COVID-19, in order to minimise unnecessary trips to the Surgery we will be offering patients the options of a telephone triage with a GP. Any patient who requires an appointment whether it is urgent or routine will need to be triaged (screened) by the GP. All patients are required to submit an eConsult and are no longer able to book online or by contacting Reception directly. Please do not attend in person to Reception to request an appointment. If you have difficulty completing the eConsult, please ring the Reception for assistance. 

All appointment requests will be screened by a GP from the eConsult and the outcome will be a phone consultation, email or face to face appointment when needed. You will receive a response by the next working day. Due to the volume of requests routine requests, prescriptions and administrative queries/requests may take up to 7 days. 

Sick Notes related to COVID-19 - this can be located under Sickness Certificates under Further Information on the right hand side. 

Home Visits requests for patients who are housebound can be made via contacting Reception on 0208 858 0631, preferably before 11am.

Prescriptions are no longer to be collected from either practice Burney Street or Wallace Health Centre to reduce foot traffic at the Surgery. All patients will be required to select a nominated pharmacy and collect this from their nominated pharmacy. Please use the online services form to request your medication and add your nominated pharmacy in the comments.

Stay at home for 7 days if you have or 14 days if someone in your household has either:

  • a high temperature
  • a new, continuous cough
  • a loss or change to your sense of smell or taste - this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal


If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible

Flu Clinics

You will be sent a pre-arranged appointment

Due to the current Covid 19 pandemic our flu clinics at Burney street are being organised differently this year. For those patients over 65 years (born on or before 31 March 1956), and aged those 18-64 deemed “at risk” we will be offering a pre-booked appointment.

We do not have the facility to see any patients who arrive without an appointment. The clinic dates will be from 1st October onwards and will be added to our website and displayed in the reception window, but given the large population we need to immunise,  we will be sending out allocated appointment times.

Please be aware the first clinic will be for patients on our NHS shielding list and their household members only. We would ask where possible you make every endeavour to attend your first allocated time slot. We are anticipating a high level of demand for the flu vaccine and it is going to be a challenge to vaccinate all eligible patients in a short space of time, so please only contact the surgery in extenuating circumstances if you need to rearrange your time slot.  We have over 3000 patients to contact so as you can imagine this is a very challenging time for us, and we would kindly ask that you do not come into the surgery to discuss flu appointments, as we need to reserve this contact for ongoing medical concerns. If you have had an allergy in the past or don’t wish to have a flu jab, we would be so grateful if you could still email us to let us know to free up appointments.

On the day:

To help our clinics run smoothly and maintain social distancing, we are asking that you do not arrive more than 5 minutes before your allocated time slot. In addition, please can you wear a face covering and be assured the staff will be taking appropriate precautions to protect you. We would also ask that you wear appropriate clothing to enable quick presentation of your upper arm.

As with all our booked appointments we request that you do not attend the clinic, if you or a household member have had any COVID-19 symptoms within 14 days of your appointment.

At risk groups

In 2020/21, flu vaccinations will be offered under the NHS flu vaccination programme to the following groups:

- All children aged two to eleven (but not twelve years or older) on 31 August 2020
- People aged 65 years or over (including those becoming age 65 years by 31 March 2021)
- Those aged from six months to less than 65 years of age, in a clinical risk group below:

chronic (long-term) respiratory disease, such as severe asthma, chronic obstructive pulmonary disease (COPD) or bronchitis
chronic heart disease, such as heart failure
chronic kidney disease at stage three, four or five
chronic liver disease
chronic neurological disease, such as Parkinson’s disease, MS or motor neurone disease, learning disability
splenic dysfunction or asplenia
a weakened immune system due to disease (such as HIV/AIDS) or treatment (such as cancer treatment)
morbidly obese (defined as BMI of 40 and above)
All pregnant women (including those women who become pregnant during the flu season)
Household contacts of those on the NHS Shielded Patient List, or of immunocompromised individuals
People living in long-stay residential care homes or other long-stay care facilities where rapid spread is likely to follow introduction of infection and cause high morbidity and mortality.
Those who are in receipt of a carer’s allowance, or who are the main carer of an older or disabled person whose welfare may be at risk if the carer falls ill
Health and social care staff/workers


We have tried to answer any common questions below and will endeavour to keep this website updated.

1) What about pre-school children?

As with previous years these will be run in a separate clinic and you will receive an invitation shortly. This is for children aged 2-3 years (children born between 1 Sept 2016 and 31 August 2018). This will be for the nasal spray flu vaccine. Further information can be found here:

2) What about school age children?

All primary school children and those in Year 7 at Secondary school will receive an offer for flu vaccination through the school. There will be a small number of children in Year 8 and above who fall into at risk groups and they will be invited to our flu clinics.

3) What if I am not in at risk group but would like a flu vaccine?

All our local pharmacists are offering these at a commercial rate.

4) What about the 50-64 year old healthy group that are new to the recommended population this year?

At present 50-64 year olds without an underlying medical condition will be eligible for flu vaccination in the second wave of the immunisation programme. For now we can’t vaccinate this group with the supply we’ve got as this is earmarked for vulnerable groups. We are awaiting provision of further stock and more information from the Department of Health and Public Health England. In the meantime we advise you check back to our website in November/December.

5) Which type of vaccine should I have? If you're eligible for the flu vaccine on the NHS, you'll be offered one that's most effective for you, depending on your age:

Children aged 2 to 17 are offered a live vaccine (LAIV) as a nasal spray; the live viruses have been weakened so it cannot give you flu adults aged 18 to 64 are offered an injected inactivated vaccine; there are different types, but none contains live viruses so they cannot give you flu adults aged 65 and over are offered an injected inactivated vaccine; the most common one contains an adjuvant to help your immune system have a stronger response to the vaccine.

If your child is aged between 6 months and 2 years old and is in a high-risk group for flu, they'll be offered an injected flu vaccine because the nasal spray is not licensed for children under 2.

6) Are there any side effects from the flu jab?

You may have a mild high temperature and aching muscles for a couple of days after having the vaccine, and your arm may be a bit sore where you were injected. Side effects of the nasal spray vaccine can commonly include a runny or blocked nose, a headache, tiredness and some loss of appetite. Further information can be found on the NHS website

7) Should anyone NOT have the flu vaccine?

Very few people are unable to have the flu vaccine, but you should avoid it if you have had a serious allergic reaction to it in the past. On the day of the vaccine we would postpone if you have a fever and also in the event of young children having a very runny or blocked nose we may choose to postpone as this would obstruct reliable delivery of the nasal spray.

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