Noticeboard

CORONAVIRUS - More information can be found (right hand column; COVID-19 Information)


We understand that with the announcement of a new lockdown there are going to be a number of patients concerned about the situation, especially those in very vulnerable risk groups and also those with children attending educational settings. The current government advice about high risk groups is available here: https://www.gov.uk/coronavirus


Further publication is due Monday and the Government will be writing affected patients. The current guidance for protecting extremely clinically vulnerable groups is available here and is a useful link to send to patients. The GP’s at the surgery have no additional information about and beyond this and are unable to help with requests for sick notes or other letters in such circumstances.


For people concerned about children attending educational settings; we understand and sympathise with the concerns around children attending school at this time, especially if a household has extremely vulnerable members. As a Practice we are very sorry, but the decisions about children attending school are not ours to make. It’s not something that we can help with. We would suggest a discussion between the people involved and the school to decide the best course of action.

Contact Us

commentsGeneral Enquires: Please call the Practice on the following number 0208 858 0631.

We aim to provide a good service at all times, but if you have any concerns or complaints then please address these to the Practice Manager, either by telephone on 0208 858 0631 or in writing to Burney Street Practice, 48 Burney Street, London. SE10 8EX.

Our complaints procedure is set out in the Complaints leaflet below.

Complaint Leaflet 

If you wish to make a complaint about our service, the link below will take you to a complaint form.

Complaint form R15

Patients who have a comment or complaint about a GP, dentist, pharmacy or optician, which cannot be resolved locally with the practice manager, can contact NHS England using the details below.

NHS England

PO Box 16738

Redditch

B97 9PT

Tel: 0300 311 2233

Email: england.contactus@nhs.net

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.



 
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