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Noticeboard

IMPORTANT INFORMATION - CORONAVIRUS 

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public 

If you suspect you have Coronavirus DO NOT visit the Surgery as advised call NHS 111

Travellers from Wuhan and Hubei Province

If you have travelled from Wuhan or Hubei Province to the UK in the last 14 days you should immediately:

  • stay indoors and avoid contact with other people as you would with the flu
  • call NHS 111 to inform them of your recent travel to the area

In Scotland phone your GP or NHS 24 on 111 out of hours. If you are in Northern Ireland, call 0300 200 7885.

Please follow this advice even if you do not have symptoms of the virus.

Travellers from other parts of China and other specified areas

This advice applies to travellers who have returned to the UK from the following areas:

  • China
  • Thailand
  • Japan
  • Republic of Korea
  • Hong Kong
  • Taiwan
  • Singapore
  • Malaysia
  • Macau

If you have returned to the UK from any of these areas in the last 14 days and develop symptoms of cough or fever or shortness of breath, you should immediately:

  • stay indoors and avoid contact with other people as you would with the flu
  • call NHS 111 to inform them of your recent travel to the country

In Scotland phone your GP or NHS 24 on 111 out of hours. If you are in Northern Ireland, call 0300 200 7885.

Please follow this advice even if your symptoms are minor.

Have you downloaded the myGP App on your smartphone?

What is myGP?

myGP is an essential healthcare app for patients. It provides fast, easy and convenient access to healthcare from your smartphone

Key features & benefits:

  • Book and cancel appointments on line
  • Order medication
  • Create alerts to help you to remember to take your medication at the right time
  • Easy access to useful NHS services such as organ donation, e-referrals and a pharmacy finder

Appointments

coffeediaryRoutine Doctor appointments can be made online using the myGP App on your preferred smartphone or via Patient Online Services (see Further information or alternatively speak to a member of the reception team).

Appointments can also be made by telephone or by visiting either surgery during the Practice's opening hours. Our phone line tends to be very busy at 8 am so there may be a delay in the time that your call is answered so you may wish to call at any time of the day.

The reception team will offer the first routine appointment that is available unless a specific doctor is requested as you may want to see the same doctor to maintain continuity of care, however you may have to wait longer for an appointment. 

To help us to help you, our receptionists are authorised to ask the nature of the appointment that you require in order to offer the most appropriate service. At times you may be advised to self-care with over the counter medication; your local pharmacist is a healthcare professional and can advise and treat many minor medical conditions. 

Emergency Appointments

Our reception team are authorised to allocate an emergency appointment to children under the age of 6 months.

If you feel that you have a genuine medical emergency, reception will offer an appointment at the Greenwich GP Access Hub or advise you to attend an Urgent Care Centre.

If there are no appointments available at the Greenwich GP Access Hub or you cannot attend an Urgent Care Centre then go to the Practice website homepage and click 'I want help for my condition' or 'I want general advice' and complete a simple set of approved questions (takes approx. 5-10 mins) and then simply submit your request to the Surgery

Appointment Times

Our appointment system is scheduled so that Doctors can provide 10 minute consultations and Nurses 15 minute consultations.

If you have more than one problem to discuss, please consider whether you need to book a double appointment and mention this to the receptionist when booking. You will also need a separate appointment for each person who needs to be seen.

Appointment Reminders

We now have the facility to send out appointment reminders via a text service. At the time of a patient registering with the practice their mobile number will be automatically included to receive this service. If you would like to opt out of receiving text reminders, please make reception aware.

Lateness Policy

If you are more than 10 minutes late for your appointment, you may be asked to wait until the end of the surgery before you are seen. If you arrive more than 15 minutes late, you will be asked to re-book your appointment.

DNA Policy

Due to an increase in the number of patients failing to attend for their appointment it has become necessary to introduce a Did Not Attend (DNA) Policy.

Unfortunately if a patient repeatedly fails to attend appointments they may be removed from this practice list and will have to find an alternative doctor.

Therefore if you cannot attend your appointment for any reason please be considerate and let us know as soon as possible so that we can offer the appointment to someone else so that they may get to see the doctor of their choice on the day that they wish to.

Please make use of our FREE texting appointment reminder service - Ask at reception!

GP Training

The Burney Street Practice is an accredited training practice for fully qualified Doctors entering General Practice (GP Registrars), who will often remain with us for one year. We are also involved in training medical students and nurses who may sometimes accompany one of the Doctors. You will always be informed if a Doctor has a student with them, and if you prefer to be seen alone, we will of course respect your wishes.

 
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