PLEASE WEAR A FACE MASK OR FACE COVERING WHEN ATTENDING THE PRACTICE. THANK YOU.

Exciting new service from 27th November 2019

Our Duty Doctor Telephone Triage stopped operating 27th November 2019, so to see one of our Clinicians use our new online consultation service which is through the information below. 

Please note if you have a child under 6 months you can not use this service. Please call the Surgery who can directly book you an urgent appointment slot/telephone consultation with a GP if necessary. 

All requests will be triaged by our Clinical eConsult GP 

If you require an appointment you will be contacted to arrange this

Benefits to Patients:

• 24/7 Service
• No more queuing/waiting
• Quicker clinical response
• Patients who require on the day appointment will get one           

How does it work

Details are on the home page of the website 

Select:

• Help for my condition
• General advice
• Administrative help

Complete a simple set of approved questions (takes approx. 5-10 mins) and then simply submit your request to the Surgery

We will then contact you later the same day (for requests we receive before 3pm) or by the end of the next working day (for requests we receive after 3pm)

IF YOU HAVE ANY DISABILITY OR BARRIERS WHICH PREVENTS YOU FROM USING E-CONSULTATIONS THEN PLEASE CONTACT RECEPTION

Appointments

Routine Doctor appointments are currently suspended until further notice due to the current COVID-19 outbreak.

Emergency Appointments

If you feel that you have a genuine medical emergency, reception will offer an appointment at the Greenwich GP Access Hub or advise you to attend an Urgent Care Centre.

If there are no appointments available at the Greenwich GP Access Hub or you cannot attend an Urgent Care Centre then go to the Practice website homepage and click 'I want help for my condition' or 'I want general advice' and complete a simple set of approved questions (takes approx. 5-10 mins) and then simply submit your request to the Surgery. 

Appointment Times

Our appointment system has been adjusted due to COVID-19. Doctors provide 15 minute consultations and Nurses 30 minute consultations.

If you have more than one problem to discuss, please consider whether you need to book a double appointment and mention this to the receptionist when booking. You will also need a separate appointment for each person who needs to be seen.

Appointment Reminders

We now have the facility to send out appointment reminders via a text service. At the time of a patient registering with the practice their mobile number will be automatically included to receive this service. If you would like to opt out of receiving text reminders, please make reception aware.

Lateness Policy

If you are more than 10 minutes late for your appointment, you may be asked to wait until the end of the surgery before you are seen. If you arrive more than 15 minutes late, you will be asked to re-book your appointment.

DNA Policy

Due to an increase in the number of patients failing to attend for their appointment it has become necessary to introduce a Did Not Attend (DNA) Policy.

Unfortunately if a patient repeatedly fails to attend appointments they may be removed from this practice list and will have to find an alternative doctor.

Therefore if you cannot attend your appointment for any reason please be considerate and let us know as soon as possible so that we can offer the appointment to someone else so that they may get to see the doctor of their choice on the day that they wish to.

Please make use of our FREE texting appointment reminder service - Ask at reception!

GP Training

The Burney Street Practice is an accredited training practice for fully qualified Doctors entering General Practice (GP Registrars), who will often remain with us for one year. We are also involved in training medical students and nurses who may sometimes accompany one of the Doctors. You will always be informed if a Doctor has a student with them, and if you prefer to be seen alone, we will of course respect your wishes.

Home Visits

If possible please try to telephone reception before 11am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.