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Cancel an Appointment

If you are unable to attend your appointment for any reason, please remember to cancel your appointment. Cancelling your appointment will enable us to see other patients in need. You do not need to keep an appointment to tell your doctor the problem has resolved.

You can telephone us on 0208 858 0631 and use the check and cancel option or reply to your text reminder to cancel your appointment.

You can also use this form to cancel your appointment

We now have the facility to send out appointment reminders via a text service.

At the time of a patient registering with the practice their mobile number will be automatically included to receive this service.  If you would like to opt out of receiving text reminders, please make reception aware.

Extended Hours

Our extended hours are on the following days

Monday till 6pm-8pm

Tuesday till 6pm-8pm

Wednesday from 7am-8am

Friday evening

Saturday – all day

Please note these are pre-bookable only appointments 

Chaperone

Burney Street Practice is committed to provide a safe and professional environment to all patients and staff. For certain examinations during consultations an impartial observer, called a chaperone, will be required. 

A chaperone is a trained member of our team — such as a Practice Nurse, Health Care Assistant, or specially trained receptionist — who is familiar with the procedure and is present to provide reassurance, ensure comfort, and protect the dignity of both patient and clinician. Their role also includes acting as an impartial observer and raising any concerns if needed.

You are welcome to request a chaperone at any time during your consultation. If a chaperone is not immediately available, your appointment may be rescheduled to ensure one can be present.

You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.

If you have any concerns or specific needs, please inform our reception team when booking your appointment, or speak to your clinician during your consultation.

When we are closed

If you need medical help when the surgery is closed, please go to NHS 111 online (111.nhs.uk) or call 111. 

NHS 111 online is only available for people aged 5 and over. For children under 5 years old call  NHS 111 

Late night pharmacies are also available. Please use your search engine to see the latest updates and information.

Please remember that when traveling abroad, we are not insured, and we are not in the best position to give you medical advice. As a result, we will be unable to consult with you until you are back in the UK. This includes telephone and online consultations.

EMERGENCIES

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk. In a real emergency you can go to Accident & Emergency, local hospitals also offer an Urgent Care Centre.