Ordering Repeat Prescriptions

Please re-order your repeat prescription a week before you are due to run out of your current medication; please put a reminder in your diaries so you don’t forget to re-order.

We will not process requests which are more than a week in advance unless there are extenuating circumstances, and these requests are dealt with on a case by case basis.

It takes 2 clear working days, for us to process your prescription. After 2 working days, please speak to your pharmacist and they will tell you when you can collect your prescription.

How to Request a Repeat Prescription

You can order repeat prescriptions by:

  • Filling out an online form
    Please use this form to request any repeat prescriptions from the Practice.
  • Through your nominated pharmacy
    Arrange with a local chemist to request and collect your prescription.
  • Using your NHS account
    Through the NHS website or in the NHS app)

Non-urgent advice: Please note

We do not take repeat prescription requests over the phone or email.

Ordering non-repeat (acute) prescriptions

Please request your prescription as soon as possible. It takes us 2 clear working days to process your prescription. After 2 working days, please speak to your pharmacist and they will tell you when you can collect your prescription from the pharmacy.

If your item or prescription has not been previously issued in the last 3 months, you need to complete a medication review in order to request a non-repeat (acute) prescription.

You can order non-repeat (acute) prescriptions if you have been issued your item or prescription in the last 3 months by:

Collecting your Prescription

You can usually collect your prescription from the pharmacy 2 working days after you have ordered it.

To avoid any last minute rushing please request repeat prescriptions in advance of public holidays or if you are going away.

For those that request their prescription be sent to a local pharmacy then the time will be dependant on that pharmacy. Please speak to your pharmacist/pharmacy to confirm your prescription is ready to collect.

Nominating a pharmacy

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time. The ways to change your nominated pharmacy are:

  • Online via Patient Access, on the NHS app or website where you order repeat prescriptions
  • At any pharmacy that accepts repeat prescriptions

Medication Reviews

Patients on repeat medication will be asked to see a practice clinical pharmacist, doctor, physician associate or practice nurse at least once a year to review these regular medications dependent on your medication.

Please ensure that you book an appropriate appointment when requested to avoid unnecessary delays to further prescriptions.

To book a routine appointment:

Opening Times

Quote / Testimonial:

Burney Street Practice:

We are open Monday and Tuesday, 8am – 6:30pm, Wednesday, Thursday and Friday 8am – 5pm
Quote / Testimonial:

The Wallace Health Centre:

We are open Monday and Tuesday, 8am-5pm, Wednesday, Thursday and Friday 8am – 6:30 pm

Other appointments are also available outside of these hours, by appointment only.

Non-urgent advice: Please note

Some medications also require at least annual blood tests or blood pressure checks, to ensure it is safe to continue prescribing them. As a patient, please ensure you respond to the requests for these checks from the surgery in a timely manner, in order to ensure your repeat prescriptions can continue, uninterrupted.

Prescription Charges

Find out more about prescription charges on

Prescription Synchronisation

If you would like to be able to order all of your medication on repeat, at the same time every month, as opposed to irregular times throughout the month, please fill in our prescription synchronisation form.

Please count the amount of tablets you have remaining before filling out the form. A clinician will then issue a ‘one off prescription’ to ensure that all of your prescriptions are synchronised, so you can order all your medication at the same time each month.

Register for the Electronic Prescription Service

The Electronic Prescription Service (EPS) is a NHS service that allows us to send your prescription(s) directly to your chosen pharmacy. This paper-free prescription service means that you do not have to come into the surgery to collect your prescription.

We encourage all patients to register for this free service.

To register for this service, please complete our register for the electronic prescription service form.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • Coughs
  • Colds
  • Sore throats
  • Tummy trouble
  • Aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

What to do with old medicines

If your medicine is out of date, unwanted, or some of it is left over after you have stopped taking it, do not put it in your household bin or flush it down the toilet. Instead, take it to your pharmacy to be disposed of safely.

Useful Information

Each drug has two names, the generic and the brand name. Where possible we use the generic name because this is usually cost effective for the health service. Due to this, you may notice a change in colour, shape or size of your drug. Do not be concerned by this, you are still receiving the same drug of the same quality, it is only the appearance that has altered.