Appointments


Routine Appointments

To request a routine appointment:

  • Request a routine appointment using our medical request form
    Available: Monday – Friday to request an appointment. We will respond the same day if you submit your online form before 11am, if we are open. If you submit the form after 11am, we will respond the next working day.

    Requesting an appointment using an appointment request form is our preferred method, and it is the quickest way to arrange your appointment.
  • Use the NHS App
    Request an appointment on the NHS App
  • Phone
    If you are not able to complete the online form then you can phone our reception team, Monday to Friday, 8am to 6.30pm, please be aware that all calls are recorded for training and monitoring purposes: 0208 858 0631.
  • Visit the surgery and speak with a receptionist.
    If you are not able to complete an online form then you can visit the surgery. Please see our opening hours below.

When you get in touch, we will need to ask you a few questions. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Urgent Appointments

Please note that urgent appointments may be scheduled on the same day, so try your best to answer your phone and please make sure you are able to visit the practice on the day you complete your appointment request form.

To request an urgent appointment for today or tomorrow
(Monday to Friday):

  • Request an urgent appointment using our medical request form
    Available: Monday – Friday to request an appointment. We will respond the same day if you submit your online form before 11am, if we are open. If you submit the form after 11am, we will respond the next working day.

    Requesting an appointment using an appointment request form is our preferred method, and it is the quickest way to arrange your appointment.
  • Use the NHS App
    Request an appointment on the NHS app
  • Phone
    If you are not able to complete the online form then you can phone our reception team, Monday to Friday, 8am to 6.30pm, please be aware that all calls are recorded for training and monitoring purposes: 0208 858 0631.
  • Visit the surgery and speak with a receptionist.
    If you are not able to complete an online form then you can visit the surgery. Please see our opening hours below.

When you get in touch, we will need to ask you a few questions. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Opening Times

Quote / Testimonial:

Burney Street Practice:

We are open Monday and Tuesday, 8am – 6:30pm, Wednesday, Thursday and Friday 8am – 5pm
Quote / Testimonial:

The Wallace Health Centre:

We are open Monday and Tuesday, 8am-5pm, Wednesday, Thursday and Friday 8am – 6:30 pm

Other appointments are also available outside of these hours, by appointment only.

Your Appointment/Types of Appointment

However you choose to contact us we may offer you an appointment:

  • By phone
  • Face to face at the surgery
  • On a video call

Appointments by phone or video call can be more flexible, and often means the doctor or nurse can help you sooner.

You may also receive a response by text or email.

If you need help with your appointment

Please tell us:

  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, or by video call.
  • If you need an interpreter
  • If you have any other access or communication needs.

Please remember that when traveling abroad, we are not insured, and we are not in the best position to give you medical advice. As a result, we will be unable to consult with you until you are back in the UK. This includes telephone and online consultations.

Appointment Reminders

We now have the facility to send out appointment reminders via a text service.

At the time of a patient registering with the practice their mobile number will be automatically included to receive this service.

If you would like to opt out of receiving text reminders, please make reception aware.

Cancelling or Changing An Appointment

The best way to cancel or change your appointment is to use this form.

Alternatively, phone us on 0208 858 0631 (Monday to Friday, 8am to 6.30pm) or visit the practice when we are open (hours we are open above.)

If you need help when we are closed

If you need medical help now, use NHS 111 online (111.nhs.uk) or call 111. 

111 online is only available for people aged 5 and over. Call 111 if you need help for a child under 5 years old. 

Late night pharmacies are also available. Please use your search engine to see the latest updates and information.

Non-urgent advice: Emergencies

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk. 

In a real emergency you can go to Accident & Emergency, local hospitals also offer an Urgent Care Centre.

Chaperones

We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required. 

This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time. 

You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.

 The role of a chaperone: 

  • Maintains professional boundaries during intimate examinations. 
  • Acknowledges a patient’s vulnerability. 
  • Provides emotional comfort and reassurance. 
  • Assists in the examination. 
  • Assists with undressing patients, if required.