Here at the Burney Street Practice we have a Zero Tolerance Policy for aggressive, rude and unreasonable behaviour. Our staff are here to help you and have the right to carry out their duties without fear of being attacked, either verbally or physically.

We will not tolerate any such behaviour directed at them and ask that you treat all members of staff with respect. However, if whilst attending the surgery, you do behave unacceptably, you will be asked to leave the premises and removed from our list and possibly reported to the police.