If you are more than 10 minutes late for your appointment, you may be asked to wait until the end of the surgery before you are seen.

If you arrive more than 15 minutes late, you will be asked to re-book your appointment.

You can view and download our privacy notice below:

• Privacy Notice_SCR_20231013
• Privacy Notice_Safeguarding_20231011
• Privacy Notice_Public Health_20231013
• Privacy Notice_Payments_20231011
• Privacy Notice_National Screening Programs_20231013
• Privacy Notice_General Practice_20231010
• Privacy Notice_Direct Care Emergencies_20231013
• Privacy Notice_CQC_20231013
• Privacy Notice_Commissioning, Planning, Risk stratification, Patient Identification_20231011
• Privacy Notice_Call Recording_20231013

• This practice handles medical records in line with laws on data protection and confidentiality
• We share medical records with those who are involved in providing you with care and treatment
• In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill
• We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe
• You have the right to be given a copy of your medical record
• You have the right to object to your medical records being shared with those who provide you with care
• You have the right to object to your information being used for medical research and to plan health services
• You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. Please see the practice privacy notice or speak to a member of staff for more information about your rights
• For more information ask reception using our online form for a leaflet

All information at Burney Street Practice is held, retained and destroyed in accordance with NHS guidelines.

Our commitment to publish information excludes any information which can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000.

Where individual classes are subject to exemptions, the main reasons are the protection of commercial interests and confidential personal information under the Data Protection Act 1998. This applies to all classes within the Publication Scheme.

The information on this Scheme is grouped into 7 broad categories:

• Who we are – Details of the practice, organisational structures, key personnel and how we fit into the NHS
• Our services – The range of services we provide under contract to the NHS
• Financial and funding information – Funding details and charging policies
• Regular publications and information for the public – Guidance and information leaflets
• Complaints – Policies, procedures and contacts for complaints
• Our policies and procedures – General policies and procedures in use within the practice. These include, but are not restricted to, data protection, prescribing and prescription, health and safety
• This Publication Scheme – In this class we will publish any changes we make to this Publication Scheme, the criteria on which our information management policies are made and a referral point for all enquires regarding information management generally in the Trust. We will also publish any proposed changes or additions to publications already available

Burney Street Practice will:

• Ensure that all visitors are treated with dignity and respect
• Promote equality of opportunity between men and women
• Not tolerate any discrimination or perceived discrimination against, or harassment of, any visitor for reason of age, sex, gender, marital status, pregnancy, race, ethnicity, disability, sexual orientation, religion or belief
• Provide the same treatment and services (including the ability to register with the practice) to any visitor irrespective of age, sex, marital status, pregnancy, race, ethnicity, disability, sexual orientation, medical condition, religion or belief

The practice actively promotes and supports the ethos and the requirements of the Equality Act 2010.

More information can be found in the Equal Opportunities Anti-Discrimination policy document.

Please do not consume food or drink whilst in the surgery, it is a health hazard and can be upsetting for unwell patients waiting to be seen.

If you feel you need a drink of water, please ask one of our receptionists.

Due to an increase in the number of patients failing to attend for their appointment it has become necessary to introduce a Did Not Attend (DNA) policy.

Unfortunately if a patient repeatedly fails to attend appointments they may be removed from this practice list and will have to find an alternative doctor.

Therefore if you cannot attend your appointment for any reason please be considerate and let us know as soon as possible so that we can offer the appointment to someone else so that they may get to see the doctor of their choice on the day that they wish to. You can cancel an appointment online by completing the Cancel an Appointment triage.

Please make use of our free texting appointment reminder service – Ask reception by completing our online form for more details.

All staff & volunteers of this practice recognise they have a duty to safeguard children who present to this practice. This practice will take all reasonable steps to ensure that any evidence of child maltreatment in relation to physical abuse, emotional abuse, neglect and sexual abuse is identified and acted on.

Any suspected cases of child maltreatment will be brought to the attention of the lead GP and practice manager within 24 hours.

The lead GP will:

• Listen to the concern and if appropriate, notify social care
• Seek advice from safeguarding colleagues in health & social care
• In cases of immediate serious threat, the practice will inform the police and social care

The notification to social care will be by telephone and in writing within 3 working days.

All examinations may place patients in a situation in which they will feel uncomfortable, and this may be compounded further by the need to undress, consent to intimate touching or intrusive examination. The presence of a third party may alleviate some of these concerns and provide protection for both the patient and the clinician.

Ideally, the clinician will have explained the nature of the examination, the reasons for it, and what is involved prior to it commencing, and will have given the patient the opportunity to have a chaperone present.

Alternatively, the clinician may themselves have elected to have a chaperone present for their own security. Either way, it is important for at least one of the persons present that the third party is also there.

Further details can be found in our Chaperone Policy leaflet.